Privacy Policy

1. Who We Are

Clinieva is a beauty and aesthetic clinic operating in Bali, Indonesia.

Clinic / Company Name: PT HARMONI ESTETIKA INDONESIA

Address: Jl. Dewi Sri IV, Legian, Kabupaten, Kec. Kuta, Kabupaten Badung, Bali 80361, Indonesia

Email: info@clinieva.com

Phone / WhatsApp: +62 859-7433-2969

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

When you fill out a form, contact us, make an inquiry, book a consultation, or communicate with us through WhatsApp, email, Instagram, Facebook, or other channels, we may collect:

• your name,
• phone number,
• email address,
• date of birth,
• treatment interest,
• appointment details,
• any message or inquiry you send us,
• photos or materials you voluntarily share with us,
• and other information you choose to provide.

B. Health-Related or Sensitive Information

If you contact us regarding treatments, consultations, or procedures, you may choose to provide information about your skin concerns, medical background, allergies, medications, prior treatments, or other health-related information. We only collect this information when relevant to your inquiry, consultation, or treatment journey.

C. Website Usage Information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address,
• browser type,
• device type,
• operating system,
• pages viewed,
• time spent on pages,
• referring website,
• and basic website interaction data.

D. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to improve website performance, understand visitor behavior, and support marketing activities.

3. How We Use Your Information

We may use your information to:

• respond to inquiries and messages,
• provide consultations, bookings, and customer support,
• recommend treatments or services relevant to your inquiry,
• manage appointments and follow-up communication,
• improve our website, services, and customer experience,
• send updates, promotions, or marketing communications where permitted,
• maintain clinic records and internal administration,
• protect our business, staff, clients, and website,
• and comply with legal, regulatory, or professional obligations.

4. Marketing Communications

If you provide your contact details, we may send you information about our services, promotions, events, or updates. You may opt out of promotional communications at any time by contacting us or following the unsubscribe instructions where available.

Please note that we may still send non-promotional messages relating to your appointments, inquiries, bookings, or ongoing client matters.

5. How We Share Your Information

We do not sell your personal information.

We may share your information only where reasonably necessary, including with:

• website hosting providers,
• booking or CRM systems,
• payment providers,
• analytics providers,
• advertising or social media platforms,
• IT, legal, accounting, or administrative service providers,
• and government, regulatory, or law enforcement authorities if required.

We may also share your information within our internal team for operational, customer service, and treatment-related purposes.

Any sharing is limited to what is reasonably necessary for business, service, compliance, or security purposes.

6. Social Media and Messaging Platforms

If you contact us through Instagram, Facebook, WhatsApp, TikTok, email, or similar channels, your information may also be processed by those third-party platforms under their own policies and terms. We recommend reviewing their privacy policies separately.

7. Analytics, Advertising, and Tracking

We may use third-party tools such as website analytics, advertising pixels, and remarketing technologies to understand how users interact with our website and to improve marketing performance.

These tools may collect information about:

• pages visited,
• actions taken on the site,
• device/browser information,
• and interactions with ads or campaigns.

You can usually manage cookies through your browser settings.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• responding to inquiries,
• managing bookings and client relationships,
• maintaining business records,
• resolving disputes,
• meeting legal or professional obligations,
• and protecting our legitimate business interests.

When information is no longer needed, we will delete it or securely store/archive it as appropriate.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no system, website, or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Visitors

If you access our website from outside Indonesia, your information may be processed in Indonesia or in other countries where our service providers operate. By using our website and submitting your information, you understand that your data may be transferred, stored, or processed across jurisdictions.

11. Your Rights and Choices

Depending on applicable law, you may have the right to:

• request access to your personal information,
• request correction of inaccurate or incomplete information,
• request deletion of certain information,
• withdraw consent where processing is based on consent,
• object to certain uses of your information,
• and request that we limit certain processing activities.

To make a request, please contact us at: info@clinieva.com

We may need to verify your identity before processing your request.

12. Children's Privacy

Our website is not intended for children without parental or guardian involvement. We do not knowingly collect personal information from children in a manner that is not legally permitted. If you believe a child has provided personal information to us inappropriately, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, booking tools, maps, social media pages, or external platforms. We are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies separately.

14. Before-and-After Photos and Client Content

If you voluntarily submit photos, testimonials, reviews, or other content to us, we may use that information to respond to your inquiry or provide services. We will not publish identifiable treatment photos or testimonials for marketing purposes without appropriate permission from you.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

Clinieva
PT HARMONI ESTETIKA INDONESIA
Jl. Dewi Sri IV, Legian, Kabupaten, Kec. Kuta, Kabupaten Badung, Bali 80361, Indonesia

Email: info@clinieva.com

Phone / WhatsApp: +62 859-7433-2969